Freight Movement - Service Design

Current System:

The current system was strewn with redundancies in operations flow and inhibited the field executives from carrying out more than six orders per day and did not provide flexibility in pricing for clients. 

Opportunity:

• For single orders, the space inside the vehicle (LCV) is mostly under-utilized (approx. 60% floor space used per order).
• 45% of the orders had to be transported more than 7km to drop location within city limits. Opportunity to club orders whose drop locations are on route.
• Potential to estimate the transportation cost by the floor space (sq. area) occupied inside the vehicle.

Newly Designed Service:

The user flow allows for data entry to calibrate the rough dimensions of the freight and feed it into the system.

Result: The newly designed service allowed for pooling orders by calibrating the space utilised inside the vehicle (LCV). This innovative/pioneering solution improving the orders executed by the Field Executives from 6 to 10 on average for a 10 hour work day (approx. 80% increase in orders completed) and the cost of transportation for the clients was reduced by 30% approx.